That is true Dave, and I think all valid points. What I would say, is that innovation should also happen outside of LAs / Public bodies and suppliers can be a part of the innovation conversation - all of our products grew out of such a conversation, and have all been collaboratively built with an LA customer. More LAs should signal that they are unhappy with the status quo in areas where the coverage is poor - eg Revs and Bens, social care or Education management - this is where risk aversion kicks in - its impossible to break into the area as LAs want to buy from established players only. In this case, a stop gap will become permanent, until we either change, or have a foreign company come in from a country where they had space / trust to innovate.
The other problem of course can also be that officers might not know how the process works any more, and some IT folk only want to deal with sexy new stuff like RPA, rather than solve problems for the officers - in a vein of "RPA is the solution / pilot - now what is the problem - surely there is something to automate around here". So lots of thoughts all around
Dave, you would expect me to say this, but these types of discussions make me smile: why "tinker round the edges", where completely fine, modern, SaaS products to replace the legacy are available? Why is this "we have to have it" mentality so persistent? There is an assumption that all products designed for LG to cover Line of Business core apps are the same and "legacy" and this is just not the case - just make sure when you run a procurement for replacement / refresh (which most authorities do all the time), you emphasise aspects of the solution that make it non-legacy (e.g. SaaS, built in automation, data interoperability, APIs, built in reporting / translation), make them compulsory questions, and don't set the price weighting above 30% and there you have it - LEGACY FREE life! Completely legit, legal, available today (as chosen by over 40 LAs already :))